Hand and Stone Massage and Facial Spa

I can't say enough great things about my facials with Tabor. He is very thorough and really treats the specific issues w my skin. He is very pleasant and professional. His facial massages are very relaxing. He really tries to provide a relaxing spa environment. Chris is the massage therapist I always try to book. He really listens and goes that extra mile to focus on troubke areas like my knee. His technique is very relaxing. He is very pleasant and professional. An all around good experience.

The worse form of customer service there is, is being dismissed and not being handled with respect. After having a membership with Hand and Stone for a number of and being a previous member in another state I’m not unfamiliar with this chain company (for context). I went to the W.Park location on 11/12/23 to cancel my membership as I’m not satisfied with any of the quality of massages given at any of the 3 locations in Central Florida that I’ve been to most frequently visited location is W. Park. No matter the add ons I still get the basic what I call lotion rub downs not massages. I spoke with a woman who had long eyelash extensions and she appeared frustrated as she was finishing voicing her concerns about something to the other worker before our engagement. I asked about canceling my membership she looked me up and then told me “there’s nothing we can do you need to go to the location you signed up at.” And simply dismissed me. I was shocked by her brut dismissive response. I stood there she then said in a tone of aggravation “sorry there’s nothing we can do we’re all privately owned you have to go to the Dr. Phillips location.” At this point I simply and respectfully ask for the cancellation policy. She blows her breath out as if to be even more bothered by my asking. I kept my words to a minimum yet she kept being dismissive rather than trying to be helpful. She handed me a policy about membership and that had nothing to do with the cancellation. I’m not sure if she didn’t think I would read it however I stated this isn’t a cancellation policy. She blew her breath again and stated “look we can’t do anything you need to go there.” So I stood there again. Now addressing both ladies sitting at the desk, I explained that I’ve been a member before I know there can be a run around with canceling and I do not have the capacity for that. She then offered to call the other location to have them email me the cancellation form as this is something they offer at Winter Park. BUT WHY DID IT TAKE ALL THAT AND YOUR DISMISSIVE AND DISRESPECTFUL ATTITUDE to get to this resolution. Never again can Hand and Stone have my money. A place meant for relaxation and restoring peace in the body and mind creating unnecessary stress and frustration. Never again!

I can say that my facial with Tabor was the best facial experience I've ever had! I was lukewarm about getting one because the ones I'd had before were quite forgettable. However, my facial with Tabor was a whole vibe! I distinctly remember thinking that his every move was so intentional and that the music playing lightly in the background seemed to be in sync with his movements. I could imagine myself getting my facial by the beach! Tabor is obviously an expert in this field as he was very knowledgeable about products I can use based on my expressed concerns and his observations of my skin. I really enjoyed the Dermatologica products and exfoliating microdermabrasion. I couldn't stop touching my face for days after! I think I'm gifting myself a membership this year just because of my experience with Tabor.

I had and facial and a Swedish full body massage. I had a great experience with my facial, she was amazing and took her time and her massage was top notch! I was I can say the same for my full body massage it was not enjoyable as the masseuse was breathing very heavily, which distract the relaxation of the full hour session. I didn’t wanna be rude, because I am not sure if it was a health condition, but if I go back, I would not request her.